Zendesk is an innovator in the web-based help desk space, offering simple support ticket functionality to businesses of any size.
Zendesk is a complete customer support solution. In addition to standard ticket management, Zendesk offers several standout features including live chat, Twitter and Facebook integration, ticket sharing and multi-channel support. Zendesk software also makes it easy to get customer feedback via the Customer Satisfaction Ratings tool. Once a ticket is solved, Zendesk immediately follows up with customers to collect their feedback. This feedback is collected in the support ticket, making it easy for agents to see how they are performing. Zendesk can be deployed on any mobile platform and is designed to be used across multiple verticals. Since their start in 2007, Zendesk has amassed over 10,000 customers and is a top choice for support software in the cloud. Watch one of the Zendesk demo or Zendesk reviews videos to learn more.