inContact is a leading hosted call center solution for both small and enterprise sized companies across numerous vertical markets.
As one of the most popular call center solutions on the market, inContact software is designed to handle large volumes of inbound support requests. It is currently in use by more than 60,000 call center agents across a number of industries worldwide. Buyers can opt for the call center solution or the integrated suite, which includes additional customer support applications for organizations with more extensive service needs. A standout feature of inContact is the call routing options, including IVR, ACD and CTI. Additionally, inContact reports a 50% lower total cost of ownership (TCO) with their cloud deployment. Ventana Research gives inContact one of the highest reliability ratings in the industry, meaning that it should make the shortlist of any buyer interested in investing in a cloud-based call center solution. Watch our inContact demo or inContact reviews videos to learn more.